1. CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not BPS, are entirely responsible for all Content that you send, upload, post or otherwise transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any content that violate the law. BPS does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will BPS be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials or any other form of solicitation.
You understand that you control the privacy of any Content you elect to post by granting access under your personal password. When you, or someone to whom you have given access to made orders a print items or on behalf of your organization or company, you grant BPS the world-wide, royalty free and non-exclusive license to use, reproduce, modify, adapt, publish, display and create derivative works from the Content on the Service and on the printed product or for the purposes of processing print orders.
2. CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. BPS is not responsible for any color shift that occurs in conversions from RGB toCMYK color modes.
All artwork, designs and images must be provided in 200- 300 DPI and with real page size setup on CMYK color format. BPS is not responsible for images printed as deference size result, distorted or pixilated due to customer provided artwork.
3. COLOR PRINTS & MATCHING
BPS is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not printed color density.
Application of coatings, lamination, varnishes, material type and thickness may effect or change the appearance of the printed colors. BPS is not liable for the final color appearance.
4. ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process.
BPS is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Punctuation and Grammar Errors
Artwork file in RGB, Pantone, LAB color format (not CMYK)
Wrong pages and position design setup when printed on two side
Graphics Orientation and placement, there is a shift in the position of the object when opened on different application
Incorrect Fonts or Missing font usage when opened on other application and other platform
Wrong crop mark position, No Bleed and slits setup
Incorrect design for product with Folds
Size setup in file not set for actual size print
Disclaimer of Express Warranties: The supplier warrants that the work is as described in the purchase order. The client understands that all sketches, copy, dummies, and preparatory work shown to the client are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
Disclaimer of Implied Warranties: The supplier warrants only that the work will conform to the description contained in the purchase order. The supplier's maximum liability, whether by negligence, contract or otherwise, will not exceed the amount specified in the contract. Under no circumstances will the provider be liable for specific or consequential damages.
Sales and use taxes that are presently, or may here after be imposed by any taxing authority, shall be payable by Customer, and are not included in the quoted sales price; any direct or excise tax which may here after be imposed by any taxing authority upon the manufacturer, sale and shipping text, export charge and tax, or any increase in rate of any such tax now in force, shall be added to the purchase price agreement, and shall be paid by the Customer in a timely manner.
7. PAYMENT OPTION
Payment via Paypal will incur a transaction fee. The applicable exchange rate is from the paypal rate. Paypal Transaction fee around 4% + 11% Sales Tax.
Payment with an Indonesian Credit Card (IDR) will be subject to a 5% Transaction Fee of total sales.
Customer must notify BPS within 5 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must full return of the printed product within 7 days from the time when the ordered product delivery was taken.
9. SHIPPING AND DELIVERY
BPS is not responsible for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed, although we rarely miss a due date. An order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, strikes, illnesses, etc.
BPS will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Proof of delivery signatures are not required unless requested at the time of order.
BPS reserves the right to alternate carriers as it deems necessary.
BPS is not responsible for 3rd party shipping errors, omissions or damaged shipments.
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, BPS will reship the package with corrected address and charge an additional shipping fee for the shipment.
10. GOVERNING LAW & DISPUTE RESOLUTION
The rights of Customer and BPS hereto, and the construction and effect of the resulting agreement, shall be governed by the laws in Indonesia, and all matters pertaining to said agreement shall be brought exclusively in Denpasar and shall be settled by private arbitration or in accordance with the arbitration rules of Denpasar Court, provided the discovery as provided for under the Denpasar Rules of Civil Procedure shall be available to all parties to the arbitration. This agreement to arbitrate shall be specifically enforceable and the arbitration award shall be final as to the parties and issues encompassed and judgment may be entered on the award in any court of competent jurisdiction in Denpasar. Any issues as to the validity of the arbitration clause will be determined by arbitration.